Professional Resume

Stephen Norris

Seattle, WA | phone: (253) 223-0436 | e-mail: snorris32@gmail.com | https://www.linkedin.com/in/snorris32/

SUMMARY

  • 10+ years cultivating provider partnerships, contract negotiation, and maintaining stakeholder relationships within healthcare organizations, across diverse portfolio
  • 5+ years in digital health, in value-based-startup environment, advancing adoption of SaaS EMR via virtual presentations
  • Expert in product marketing through cold calls, events, and virtual presentations
  • Cross-functional project manager, experienced leading multidisciplinary teams
  • DEIJ strategist advancing company-wide awareness, education, and external alliances
  • Drove Salesforce adoption across 4 unique organizational settings

MANAGED CARE EXPERIENCE

Senior Strategic Provider Partnership Manager, DEIJ Chair (all remote) | Bardavon Health Innovations, Overland Park, KS | 12/2018 - 01/2024

  • Grew provider partnerships in largest potential market (CA) by 215%, driving 204% referral growth and 194% revenue increase (2021-23)
  • Created and executed strategic plan to develop physical therapy-provider network across 16 states, leading provider adoption of proprietary, SaaS, workers’ comp EMR
  • Utilized consultative skills leading demos of EMR, through Microsoft Teams, with operational, clinical and executive stakeholders
  • Directed multi-disciplinary teams to acquire, retain and expand high-value provider accounts
  • Leveraged regional market insights to identify viable opportunities, growing provider coverage 70% in 7 key states
  • Employed advanced data analytics, utilizing tools such as Salesforce, to extract insights for potential clients, internal stakeholders and optimize provider outreach strategies
  • As DEIJ chair, directed cross-functional team as part of C-Suite initiative, creating company-wide core values, multi-channeled education and external partnerships
  • Co-led departmental Salesforce beta testing, providing insights to mold its daily operation within department

West Region Physician Recruiter, (Federal Way, WA) | Dane Street, LLC, Boston, MA | 01/2017 - 12/2018

  • Formulated and executed strategies for recruitment of physicians to perform Independent Medical Evaluations and Peer/Chart Reviews across 9 western states, and maximize company profit
  • Built and managed network of nearly 90 physicians to perform on-site IMEs, securing a $2MM book of business from the state of WA
  • Forged strong relationships with key providers, improving accepted referrals rate, from the state of WA, 43% in 4 months
  • Drove collaboration across operations, ensuring high retention of on-site providers, resulting in 800% growth in region

National Business Development Manager, Physician Recruiter Team Lead | Medical Consultants Network, Seattle, WA | 06/2009 - 08/2013

  • Established formal training, protocols and growth strategies for multiple verticals and 5 entry-level employees in new department
  • Navigated complex corporate hierarchies to identify key stakeholders at F500 Auto, Workers’ Comp and Disability insurers - and trained employees to follow - reviving dormant accounts, and opening new opportunities, resulting in 550% growth from Q1-Q3, 2013
  • Transitioned employees from non-Cloud CRM to Salesforce 
  • Led IME recruiting in company’s most challenging states, securing $6MM + in new contracts and training new teammates

ADDITIONAL EXPERIENCE (Non-Managed Care)

Regional Event Marketing Manager | MetroPCS Wireless, Western, WA | 05/2015 - 01/2017

  • Ensured client success (Metro PCS) through consultation and execution of event tactics, management of staff and brand visibility 
  • Delivered key marketing message direct to consumers, resulting in 200% YoY increase in sales
  • Identified, promoted, and trained 6 team leads (out of 50+ employees) to manage and coordinate on-site events
  • Delivered monthly executive summaries to executive team
  • Led implementation of Salesforce to track events and employee hours

Business Development Coordinator | Leviton Network Solutions, Bothell, WA | 08/2014 - 03/2015

Piloted Salesforce integration to channel sales partners, personally generating leads from large construction projects ($10MM +), spanning 11 states and collaboratively managing progression through pipeline

Account Executive | Market Leader-Trulia, Bellevue, WA | 10/2013 - 03/2014

Used consultative method to sell cloud-based, digital marketing packages to Real Estate agents

Professional (sports) Journalism

The Washington Post • MLB.com • MSN.com • Colorado Springs Gazette • Seattle Post Intelligencer • Tacoma News Tribune • Spokesman Review

EDUCATION | Washington State University Pullman, WA

  • Bachelor of Arts in Communication (COMM)
  • Minor in Comparative Ethnic Studies (CES)

Technology: Salesforce, Salesforce Sales Cloud, Salesforce Health Cloud, Cloud Call, Intelius, Pardot, Google Workspace, Microsoft Office suite, Microsoft Teams, Slack, Zoom, Adobe

Medical Terminology: Evidence-based, AMA Guidelines, Official Disability Guidelines (ODG), Workers’ Comp documentation, DSM-5, Activities of Daily Living (ADLs), Med-Legal, Workers’ Comp fee schedules, Expert Witness Reviews, HIPAA, URAC

Interpersonal Skills: Strategic, visionary, innovative, conflict resolution, leadership, emotional intelligence, strong written and verbal, strong presentation, provider advocate, evidence-based, analytical, process oriented, creator, cross-functional

https://www.linkedin.com/in/snorris32/